![]() ![]() If your international order needs to be returned for a change of size or you change your mind is not responsible for return shipping costs. Please call your local customs office for information. International shipping is via DHL Couriers or New Zealand Post.ī is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number. We use Courierpost for smaller items and PBT Couriers for larger items. #Crazy snowboard jackets for freeWe ship for FREE within NZ on orders over $50 that are non-rural. If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374, or CONTACT US. If you prefer to pay by bank deposit, give us a call to arrange it. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options. Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. At no point will we change an additional amount without your authorization.įor inquiries about Australian shipping and delivery: CONTACT US PLACING ORDERS *If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. ![]() International shipping is non-refundable after the items have been sent. If your order is over 2KG, we will contact you to advise of the shipping rate. We can offer the best price possible for a traceable, signature service which is targeted for 2-6 business days with a flat rate of $28 to Australia, as most of the orders are under 2KG. International orders will be calculated after the order has been placed and you will be notified on the cost. All items are sent on a traceable service and we will email you confirmation when your order is dispatched. We use Courierpost for smaller items and PBT Couriers for larger items. Simple: Shipping is FREE for New Zealand orders over $50* Contact you when the requested item is back in stock.Substitute another product for your order.If an item ordered is unavailable for shipping, depending on your preference, we will: #Crazy snowboard jackets updateShould you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri). Online is a crazy business and sometime inventory can get mucked up, we may not have the ordered item on hand. Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after. PRODUCT AVAILABILITYĪll the stock you see online is in New Zealand! Not from somewhere dodgy overseas. If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374. This can take from 2-4 business days depending on what it is. Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.) PICK UP IN STORE OPTION Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 2pm each day. Please keep in mind that if you have a rural address this can add an extra day or two also. These are also subject to delays due to covid staff shortages along the chain. Larger items such as bags, skis, snowboards are sent with PBT and run on a 2-4 business days south island and 4-7 Days North Island. Small items, once sent are on overnight NZ Post so should be 1-2 business days. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Once we receive your order we will get it out to you as soon as possible. When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take. *$5 shipping for rural addresses - please select "I need rural delivery" at check out. Shipping is free NZ-wide on orders over $50* ![]()
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